You can request a refund of your membership at any time — no questions asked.
How we calculate it
Refunds are prorated daily. We divide your plan price by the number of days in your billing term (30 days for monthly plans, 365 for annual plans), and refund the amount for the days remaining in your term. Example: RM 129 monthly plan, refund requested with 12 days left → RM 129 ÷ 30 × 12 = RM 51.60.
What happens to your access
Access to member content ends immediately once a refund is processed. If you'd rather keep access until the end of your paid term, simply cancel instead of requesting a refund — cancellation stops future billing and is always free.
How to request
Email [support email] or WhatsApp [number] from the email address or number registered to your account, with the subject "Refund". No forms, no calls required.
Processing time
Refunds go back through the original payment method via our payment gateway. Please allow 5–10 business days for the amount to appear, depending on your bank.
Renewals
Charges for a term that has already renewed are refundable under the same proration rule. We cannot refund portions of a term already consumed.
Disputes
If anything looks wrong, contact us first — we resolve refund issues faster than a bank chargeback, and chargebacks may delay your funds. Nothing in this policy limits your rights under the Consumer Protection Act 1999.
Last updated: 12 August 2026. Governed by the laws of Malaysia.